TERMS&CONDITIONS

A deposit of 150 euros/gbp (non-refundable) to be paid by the client either during the trial meeting or prior your wedding day.
The paid deposit means that your wedding day is booked for you.
The deposit is non refundable if you had the trial done and decided to change your mind. The wedding date booking is not anymore secured.
This is non refundable if you changed your mind and want to cancel the wedding day booking service within 90 days before the wedding. If you cancel 91 days or anytime before the wedding your deposit will be returned to you.
After paying the deposit for a trial you will have to sign our T&C (via website it happens automatically by buying the package) or do manual contract signing via email if only a deposit and not a full package has been paid. However if after a trial no written or verbal cancellation from a client has been submitted, the wedding day booking is still regarded as fixed. This means the client is liable for the payment of the full service included in the package even in case of not notifying the service provider.
The deposit sum is deducted from the final payment (or is included in the package if you buy it online).
The full remaining balance is to be paid once you either request a link to settle outstanding balance or in form of a bank transfer at least 3 days prior the service stating the date of the wedding (IBAN DE53100110012621668591, Tatiana Turko) ). Or after the agreement with the service provider on the wedding day in form of a cash payment in return of a receipt.
If you require us to start before 7.30 an additional fee of 30 EUR/GBP will apply for an early start (unless you book PREMIUM service).
Travel expenses are to be covered by the client separately (100 km= 50 euros/GBP or train/flight tickets – needs to be discussed and agreed on with a client).
One travel hour charge of 10 euros to the destination (outside of the city of residence) is charged on top of the expenses.
Working day (relevant to VIP packages) is 9 hours. Travel time is not included into it.
Extra working hour fee is 60 euro.
If you want a service as a gift certificate the whole service payment should be paid prior to book the date.
For weddings outside the local service area (Berlin ABC) an extra booking of full guest styling (or two different services for ex. 2 makeup applications or 1 makeup and 1 hair styling) are recommended. A stylist may wish not to take a booking for a distant location due to the logistical effort.

This contract can be extended/readjusted according to customer’s wishes

Cancellations by us

Should any problems arise, you will be informed as soon as reasonably practicable by your preferred method of contact.
Should this occur I will contact you by phone (+4915737648077) or email (info@esteemmakeover.co.uk) , and make every reasonable effort to assist you in making alternative arrangements.
Full refund of money (except a trial fee if already paid and the trial has been performed) will also be refunded.

Cancellations by a client

Should you wish to cancel your provisional booking before the deposit is paid no charges will be levied but the date will be released.
Should you wish to cancel your booking after the deposit has been paid charges will be added to your account that will reflect the reasonable costs and losses incurred by myself.
Cancellation 30 days or earlier from the date of final appointment (your wedding date) -> loss of deposit.
Cancellation between 15 and 28 days from the date of final appointment -> cancellation charge equivalent to 50% of the total cost of the booking.
Cancellation between 11 and 14 days from the date of the final appointment -> cancellation charge equivalent to 75% of the total cost of the booking.
Cancellation within 10 days of the final appointment -> cancellation charge equivalent to 100% of the total cost of the booking.
Should the client wish to cancel this booking at any stage written notice must be given to info@esteemmakeover.co.uk. Cancellation will take effect from the date of receipt of the written cancellation and you will receive written confirmation of your cancellation and any cancellation charges that may have been occurred.
If after a trial the client doesn’t notify the stylist of a cancellation, the service provider will invoice the client for the service that was initially booked by the client.

General terms for private and business clients